Welcome to Lazada Help Center

When will I receive my order?


After you have successfully placed your order, you may receive a verification call or SMS from our Order Verification Team within 24 - 48 hours. After which, you can expect to receive your order within the following time frames:

  • In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays)
  • In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays)

Note: For orders of high capacity powered items (i.e. battery bank) for delivery to Visayas and Mindanao, the item/s will be shipped via sea due to airline restrictions. Please expect an additional 15 calendar days on top of the delivery date that is indicated on your order confirmation email.

For imported items from Hong Kong (items with the airplane badge):


The delivery may take within 20 - 30 calendar days. 

To get a more specific delivery window, please refer to www.lazada.com.ph/shipping/.
Also, you can check your order status anytime online with our Order Tracking tool www.lazada.com.ph/orderstatus.

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