Welcome to Lazada Help Center

I accidentally ordered the same items. Can I cancel one?

Follow

Yes you may cancel a duplicate item/order as long as it has not yet been packed. 

Cancelling an order is fast and easy with our online cancellation form.

To use the form, you need to log-in to your Lazada account. (Sign up here if you don’t have an account; If you used guest check out, please sign up using the email address you used at the time the order was placed.)

  1. Log in to your account
  2. Go to "My orders" screen and select “Cancel” on the order you wish to cancel.
  3. Fill in the form:
    - Select the item you wish to cancel
    - Select your cancellation reason
    - Make sure you have read and accepted Lazada’s cancellation policy
    - Click on "NEXT"

Your order status will be updated to “Canceled” within 60 minutes. Please wait for the system to refresh or wait for an email notification confirming your cancellation request.

 

If you are unable to access the Online Cancellation Form, please contact Customer Service.

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request

Recent Articles