Welcome to Lazada Help Center

I just received an email saying that my item has been shipped. When will I receive my order?


Once shipped, you should receive your order within the promised delivery time frames:

Metro Manila: 1-7 calendar days (except Sundays and holidays)

Outside Metro Manila: 5-12 calendar days (except Sundays and holidays)

Items shipped from overseas: 25 to 30 calendar days

NOTE: For orders of high capacity powered items (i.e. battery bank) for delivery to the Visayas and Mindanao areas, the item/s will be shipped via sea due to airline restrictions. Please expect 15 days additional on top of the delivery date indicated on your order confirmation email.

To check the current status of your order, you may go to our Order Tracking Tool: http://www.lazada.com.ph/orderstatus/

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