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How long is the quality evaluation process?

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The Quality Evaluation process would start as soon as the item is received at the warehouse. This process would normally take 48 Business hours but may extend due to the following reasons:

  1. Fortitous Events (Acts of Nature, Government driven circumstance)
  2. Electronic Items that would require additional testing
  3. Items that would require Merchant testing andor QC

 

For scenarios mentioned above, an email will be sent to inform you of the situation and that QC and testing may take up to a maximum of 30 days. Replacement/ Refund process only begins after we have completed the evaluation of your returned product. Please see below the link to your reimbursement options.

- Refunds

- Replacements

 

 

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