Welcome to Lazada Help Center

I received the wrong item, what should I do?


If the item you received is not what you ordered, you may send the whole order back to us and we are happy to deliver the correct item to you.

To assure prompt return resolution, please return the item in its original packaging with complete accessories and sales invoice, then bring the item to any LBC branch.

Returning an item is absolutely free. Kindly read and follow our How to Return guide here.

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