Welcome to Lazada Help Center

How can I cancel my order?


Cancelling an order is fast and easy with our online cancellation form.

To use the form, you need to place the order with your Lazada account (signup here if you don’t have an account) or if you used guest check out, please sign up using the email address used at the time the order is placed.

  1. Login to your account
  2. Go to "My orders" screen and select “Cancel” on the order you wish to cancel.

3. Fill in the form:
- Select the item you wish to cancel
- Select your cancellation reason
- Make sure you have read and accepted Lazada’s cancellation policy
- Click on "NEXT"

Your order status will be updated to “Canceled” within 60 minutes; please wait for the system to refresh or wait for an email notification confirming your cancellation request.


Cancellation can only be accepted during the packaging of your item. You will not be able to access the online cancellation form after your order has been packed or after 6 hours after placing the order for Cross-Border items (Imported).

Should you have any issues/concerns, please feel free to contact us via www.lazada.com.ph/contact.

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