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How can I change delivery address/ phone number/ recipient for my existing order?


Delivery addresses, phone numbers and recipient names can only be changed if the orders have not been endorsed or packed by Lazada or our Partner merchant. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.

To get assistance with your request for changing:

  • Delivery address for your existing order
  • Phone number for your existing order
  • Recipient for your existing order

Please contact Customer Service.

If you want to change your account information or future order information, you can log in to your Lazada account and follow the steps here.

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