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What is Lazada’s Return Policy?


All items sold on Lazada Philippines are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page. An example of which can be found below:

100% Buyer Protection

Satisfaction Guaranteed


Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts a day after you receive the item.


Your item was delivered on January 1.

The return time frame starts on January 2.


Requirements for a valid return:

  • Meets the required coverage period above
  • Printed Return Form or RA Number/Order Number
  • Bank Details in Return Form if opted for Refund (If no Bank Details has been provided the reimbursement will be done via Lazada Vouchers)
  • Customer Information if opted for refund via LBC remittance or Cebuana Lhuillier remittance (If no information has been provided, the reimbursement will be done via Lazada Vouchers)
  • Prior to returning electronic gadgets (i.e. cellphone, smartphone, tablet, laptop, computer), please delete/remove all your personal information which includes usernames and passwords
  • Reason for Return has to be valid and return acceptance condition met
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