Welcome to Lazada Help Center

How soon will I receive my refund?


Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, based on your payment method at the time of purchase.

We will update you via email and SMS once your refund has been initiated. For reversal and bank transfer refund methods, you will be able to see the credited amount on your statement within the lead times stated on the table below.

If the refund does not reflect on your next two months’ statements, please contact your issuing bank or service provider directly for support.

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