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What is Lazada’s Cancellation policy?


Before cancelling an order, please read and understand the following Terms & Conditions:

1. A cancelled order cannot be recovered on our system.

2. Any vouchers, discounts, or promotions applied in the order cannot be reused.

3. Price is subject to change depending on Lazada promotion programs. We do not commit to offering the same price if you re-order.

4. In case of pre-payment via credit/debit cards, your money will be refunded automatically to your account within one to two billing cycles (one billing cycle is 1 month) depending on your bank policy.

5. If a Store Credit has been used in the order, please contact our 24/7 Customer Care to request for a new voucher code.

6. The remaining order’s value after you canceled one or several items has to fulfill the same conditions for discount, promotions, or minimum basket fee exemption applied to the order. If not, your order may be canceled.

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