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How long does it take to replace my item?


Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email and SMS notification once completed.

Once the item has undergone the quality evaluation process, you can expect the replacement to be delivered within the following time frame:

In Metro areas: 1 - 7 calendar days (except Sundays and holidays)
In Non-Metro areas: 5 - 12 calendar days (except Sundays and holidays)

*In case of weather disturbances and other natural calamities, please refer to the website for updates as lead time may vary.


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