Welcome to Lazada Help Center

I received an incomplete order, what should I do?


Please notify us immediately at www.lazada.com.ph/contact so we can assist you promptly.

- If what's missing from your order is a gift / freebie, please contact Customer Service.

- If what's missing from your order is a part of a product or an item, please send the whole package back to us. To assure prompt resolution, please return the item in its original packaging with complete accessories and sales invoice, then bring the item to any LBC branch.

Kindly read and follow our How to Return guide here.


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