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What are the Voucher Terms & Conditions?


The following terms and conditions (T&Cs) apply to your use and redemption of promotional vouchers or voucher codes, where such vouchers are offered for no consideration.

  1.  Vouchers are valid only on the Lazada website or mobile application.
  2.  In order to use the vouchers, voucher codes must be entered at the checkout page.
  3.  Customers are only allowed to redeem one voucher per day.
  4.  Each voucher code can be used only one-time per customer.
  5.  Lazada reserves the right to cancel or modify orders, or revoke the use of voucher codes, where the vouchers were used in the following circumstances:a. suspicious or fraudulent voucher use
    • a. suspicious or fraudulent voucher use
    • b. voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and
    • c. voucher used in bad faith (including resold vouchers or use of vouchers by customers purchasing products for re-selling purposes, identified either by purchase behaviour or business name and address)
  6. Unless otherwise stated, vouchers or other promotional discounts are not valid in conjunction with other tactical promotions or discounts, with the exception of pre-discounted products on Lazada.
  7. Additional terms and conditions may be specified in relation to specific voucher code (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers.
  8. Return/refund of promotional vouchers will not be allowed unless stated by merchant. Refunding of promotional vouchers will only be accepted in the following circumstances:
    • a. failed delivery
    • b. service/product rendered was not as advertised
  9. In case wrong voucher has been provided (incorrect ammount, incorrect conditions/requirements, etc), immediately contact our CS for further assistance.
  10. Lazada vouchers are not exchangeable for cash.
  11. Lazada reserves the right to change these terms & conditions or cancel any promotions at any time without notice.
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