Welcome to Lazada Help Center

What if I am not at home when the package arrives?


If you have already paid for your order, you will need to leave a letter of authorization indicating the person whom you authorize to receive the order on your behalf. The authorized person should also present a valid ID to our partner courier.

For COD orders, you may simply leave the payment with an authorized person.

You may also contact our customer service at www.lazada.com.ph/contact immediately after purchasing to inform us. 

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