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Welcome to Lazada Help Center
Lazada Help Center
Can I call Lazada to place an order?
Can I place a corporate/bulk order?
Can I use a credit card which is not under my name to place an order?
Do you keep my credit card details?
How can I order without an account on Lazada website?
How can I pay using helloPay?
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Can I log-in to Lazada using my Facebook login details?
Can I log-in to my account using Google +
How do I change the information in my account?
How do I register for a Lazada account?
I cannot log in to my account, what should I do?
I forgot my password, what should I do?
Products on Lazada
Do I have to pay extra duties or taxes for Overseas Product?
How do I go about servicing my product?
How do I know the stock Lazada have?
How long does it take to repair my product?
How to check product warranty?
If my product is out of warranty duration, do I need to pay for repairs?
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Orders Changes & Cancellations
Can I cancel an item or several items in my order?
Can I cancel my existing order so I can use a voucher?
Can I cancel my order after order has been shipped?
Can I change items in my order after the order has been processed?
Can I change my payment method after order has been made?
Do I have to pay any extra cost for using the Online Cancellation Form?
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Vouchers & Promotions
Can I use a voucher for my existing order?
Can I use different vouchers at the same time?
Do I need a Lazada account to use vouchers?
How can I know about the promotions/sales Lazada offers?
How do I use my voucher?
How long is my voucher valid?
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Shipping & Delivery
Can I pick up my order at the Lazada office?
Can I pre-arrange the date of delivery?
Can I purchase multiple items and have it delivered to different shipping addresses?
Can I receive a call before delivery?
Can Lazada deliver the package to my office?
Do you deliver during weekends and holidays?
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Returns & Refunds
Can I return a product after 14 days upon delivery?
For which reason can I return an item?
How do I know if replacement has been processed?
How do I return an item?
How do I track my return status?
How do I use my store credit?
See all 17 articles
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